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Accommodations for Test Takers with Disabilities or Health-related Needs

ETS is committed to serving test takers with disabilities or health-related needs by providing reasonable accommodations that are appropriate given the purpose of the test. Testing accommodations are available for test takers who meet ETS requirements. See a list of available accommodations for the TOEFL iBT® test.

How to Request Accommodations

The Bulletin Supplement for Test Takers with Disabilities or Health-related Needs contains procedures and forms for requesting testing accommodations. The Supplement should be used together with the information in the TOEFL iBT® Information and Registration Bulletin and registration form.

Note: If you are requesting any accommodations, you must submit your request and have your accommodations approved by ETS Disability Services before your test can be scheduled. Your request should be submitted as early as possible, especially if you are requesting an alternate test format. Documentation review takes approximately 6 weeks once your request and complete paperwork have been received. If additional documentation must be submitted, it can be another 6 weeks from the time the new documents are received until the review is complete.

Once you have been approved, ETS will send you an email providing instructions for registering for the test. Please wait for your approval email before attempting to make a test appointment.

If you have a health-related need that requires you to bring equipment, beverages or snacks into the testing room, or to take extra or extended breaks, you must follow the accommodations request procedures in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs.

Requesting Accommodations Through Your Online Account

You can do the following online through your ETS account:

  • apply for accommodations
  • view your approved accommodations
  • view test appointments

On your Home page, under “Test Takers with Disabilities or Health-related Needs,” click “TOEFL Accommodation Status/New Request” and follow the instructions.

Requesting Accommodations By Email or Mail

You can also submit requests for accommodations via email or mail. Once you have completed all forms and documentation, send them to:

[email protected]
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 U.S.A.
Courier Service:
ETS Disability Services
225 Phillips Boulevard
Ewing, NJ 08628-1426 U.S.A.

How to Contact ETS Disability Services for General Information

Monday–Friday 8:30 a.m. to 5 p.m. U.S. Eastern Time

[email protected]
1-866-387-8602 (Toll-free for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada)
ETS Disability Services
P.O. Box 6054
Princeton, NJ 08541-6054 U.S.A.

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